With the MPI Gateway, you will be able to easily run refunds on cards that have been batched out. Here are instructions on how to do so:
- In your MPI gateway account select find transaction. Here you can input any information you may possibly have. Today we will just be using a date range.
- Select search. You will see all the transactions that have been run in the date range provided.
- Find the transaction that needs to be refunded.
- On the far left of the transaction you will see a curved arrow pointing left. This is your refund key. Select the arrow and confirm your amount.
- Select process to submit the refund.
- A receipt will be generated for you to download, print or email.
